SMS FUSION PRODUCTS
SMS doesn’t have to be a one-way conversation. Our virtual numbers boost customer engagement and interactivity and are perfect for customer support and sales teams reaching out for feedback, confirming appointments or asking for more details about a customer’s particular concern.
Virtual numbers also give you the option of launching inbound campaigns. Enable your customers to initiate the conversation and allow you to add them to your database.
SMS response rates and times blow all other methods of electronic communication out of the water. Studies have also revealed that the Millennial and Gen Z age groups would rather communicate via SMS chat than through voice, anyway. So why not communicate with 18-35 year-olds by using the medium to which they are accustomed?
Some popular ways of utilizing inbound SMS include:
Entering and answering competitions
Casting votes
Opting-in for a newsletter or other subscription
Real-time chat with a customer service representative (this could be with a real person or through AI by using automated responses and triggers)
Completing customer satisfaction and other surveys
Confirming things like receipt of deliveries, appointments, dinner reservations, they’re still attending your birthday party, etc.
Alerting you about a problem. “The power is off!”, “I’ve run out of cat food”, “there’s someone outside my house!”, could be some such examples.