Receive SMS

Prompt responses and encourage your customers to initiate the conversation through 2 Way SMS

SMS doesn’t have to be a one-way conversation. Our virtual numbers boost customer engagement and interactivity and are perfect for customer support and sales teams reaching out for feedback, confirming appointments or asking for more details about a customer’s particular concern.

Inbound Campaigns

Virtual numbers also give you the option of launching inbound campaigns. Enable your customers to initiate the conversation and allow you to add them to your database.

Be Relevant to Your Target Market

SMS response rates and times blow all other methods of electronic communication out of the water. Studies have also revealed that the Millennial and Gen Z age groups would rather communicate via SMS chat than through voice, anyway. So why not communicate with 18-35 year-olds by using the medium to which they are accustomed?

Ideas for Inbound SMS

Some popular ways of utilizing inbound SMS include:

• Entering and answering competitions

• Casting votes

• Opting-in for a newsletter or other subscription

• Real-time chat with a customer service representative (this could be with a real person or through AI by using automated responses and triggers)

• Completing customer satisfaction and other surveys

• Confirming things like receipt of deliveries, appointments, dinner reservations, they’re still attending your birthday party, etc.

• Alerting you about a problem. “The power is off!”, “I’ve run out of cat food”, “there’s someone outside my house!”, could be some such examples.